Returns & Exchanges
Items can be returned within 60 days of receipt of order for an exchange or refund.
Before returning items please email: support (at) soulanalyse.com
So that we can issue you a returns authorisation reference this will help us identify your parcel.
At this time we currently do not offer payment over the telephone, however we are more than happy to talk you through the checkout process or answer any questions you may have.
Yes, all sensitive areas of our site are secured with the latest industry standard encryption.
We never see your credit card details. We simply get a notification that the payment was successful from our card processor.
Our site is fully PCI compliant.
UK
Royal Mail 1st Class Shipping – Recorded (1-2 working days)* = £2.99 (free for orders over £50)
International
Europe – (up to 5 working days*)
US, Australia and the Rest of the world – (up to 7 working days*)
UK
Royal Mail 1st Class Shipping (1-2 working days)*
International
Europe – (up to 5 working days*)
US, Australia and the Rest of the world – (up to 7 working days*)
We dispatch all orders the day we receive them (if order is placed before 2pm*)
Royal Mail provide these timescales as an estimate, once orders have left our offices we can make no guarantees on shipping times.
UK
Royal Mail 1st Class Shipping (1-2 working days)*
International
Europe – (up to 5 working days*)
US, Australia and the Rest of the world – (up to 7 working days*)
We dispatch all orders the day we receive them* (if order is placed before 2pm*)
Royal Mail provide these timescales as an estimate, once orders have left our offices we can make no guarantees on shipping times.
We offer a one year warranty on all of our items so should you have any issues with your jewellery in that timeframe, we’ll replace it with no quibble.
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Need more help and couldn’t find the information in our FAQ’s section? Please complete the form below with your question
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