F.A.Q

About Sending Gifts

I'm sending a gift, will the package include an invoice/receipt?

All invoices are sent via email, we never include pricing in packages.

About Payments

Do you accept PayPal?

Yes, we accept PayPal.

Please select this option at checkout.

Do I need a PayPal account to make a order?

No, we are able to accept all major credit and debit cards through our secure payment gateway at checkout.

What payment methods do you accept?

We accept all major credit and debit cards through our secure payment gateway at checkout.

Is it secure to order online your website?

Yes, all sensitive areas of our site are secured with the latest industry standard encryption.

We never see your credit card details. We simply get a notification that the payment was successful from our card processor.

Our site is fully PCI compliant.

 

Can I make payment for my Order over the phone?

At this time we currently do not offer payment over the telephone, however we are more than happy to talk you through the checkout process or answer any questions you may have.

 

About Shipping

What Shipping options do you offer?

UK
Royal Mail 1st Class Shipping  (1-2 working days)*

International 

Europe – (up to 5 working days*)
US, Australia and the Rest of the world – (up to 7 working days*)

We dispatch all orders the day we receive them* (if order is placed before 2pm*)

Royal Mail provide these timescales as an estimate, once orders have left our offices we can make no guarantees on shipping times.

How long should it take to receive my order?

UK
Royal Mail 1st Class Shipping  (1-2 working days)*

International 

Europe – (up to 5 working days*)
US, Australia and the Rest of the world – (up to 7 working days*)

We dispatch all orders the day we receive them (if order is placed before 2pm*)

Royal Mail provide these timescales as an estimate, once orders have left our offices we can make no guarantees on shipping times.

How much will I be charged for Shipping?

UK
Royal Mail 1st Class Shipping – Recorded (1-2 working days)* = £2.99 (free for orders over £50)

International 

Europe – (up to 5 working days*)
US, Australia and the Rest of the world – (up to 7 working days*)

When is the deadline for same day dispatch?

We aim to dispatch all orders the day we receive them (if order is placed before 2pm)

About Exchange & Returns

What is your returns/exchange policy?

Returns & Exchanges
Items can be returned within 30 days of receipt of order for an exchange or refund.

Before returning items please email: support (at) soulanalyse.com

So that we can issue you a returns authorisation reference this will help us identify your parcel.

About Promotions & Discount Codes?

How do I redeem a promotional code?

You will have the option at checkout to input any discount coupons, this will automatically apply the discount to your order.

Do You Offer Warranty?

Do You Offer Warranty

We offer a one year warranty on all of our items so should you have any issues with your jewellery in that timeframe, we’ll replace it with no quibble.

How do I open a Wholesale Account?

How can I open a wholesale account?

For all wholesale enquires please email: [email protected]