FAQs - Soul Analyse

Rings

Bracelets

Necklaces

Affirmation-challenge-I-AM.png?w=772&h=1024&scale

The Affirmation Challenge

Our Story

Giving Back

💖 Buy 3, Get 3 FREE. Add 6 to your cart and your 3 lowest-priced pieces will be deducted automatically 💖

About Exchange and Returns
- What is your returns/exchange policy?
  
  Returns & Exchanges Items can be returned within 60 days of receipt of order for an exchange or refund. Before returning items please email: support (at) soulanalyse.com So that we can issue you a returns authorisation reference this will help us identify your parcel.
About Payments
- Can I make payment for my order over the phone?
  At this time we currently do not offer payment over the telephone, however we are more than happy to talk you through the checkout process or answer any questions you may have.
- Is it secure to order online your website?
  Yes, all sensitive areas of our site are secured with the latest industry standard encryption. We never see your credit card details. We simply get a notification that the payment was successful from our card processor. Our site is fully PCI compliant.
- Do I need a PayPal account to make an order?
  No, we are able to accept all major credit and debit cards through our secure payment gateway at checkout.
- Do you accept PayPal?
  Yes, we accept PayPal. Please select this option at checkout.
- What payment methods do you accept?
  We accept all major credit and debit cards through our secure payment gateway at checkout.
About Promotions and Discount Codes
- How do I redeem a promotional code?
  You will have the option at checkout to input any discount coupons, this will automatically apply the discount to your order.
About Sending Gifts
- I’m sending a gift, will the package include an invoice/receipt
  All invoices are sent via email, we never include pricing in packages.
About Shipping
- When is the deadline for same day dispatch?
  We aim to dispatch all orders the day we receive them (if order is placed before 2pm)
- How much will I be charged for Shipping?
  UK Royal Mail 1st Class Shipping – Recorded (1-2 working days)* = £2.99 (free for orders over £50) International Europe – (up to 5 working days*) US, Australia and the Rest of the world – (up to 7 working days*)
- How long should it take to receive my order?
  UK Royal Mail 1st Class Shipping (1-2 working days)* International Europe – (up to 5 working days*) US, Australia and the Rest of the world – (up to 7 working days*) We dispatch all orders the day we receive them (if order is placed before 2pm*) Royal Mail provide these timescales as an estimate, once orders have left our offices we can make no guarantees on shipping times.
- What shipping option do you offer?
  UK Royal Mail 1st Class Shipping (1-2 working days)* International Europe – (up to 5 working days*) US, Australia and the Rest of the world – (up to 7 working days*) We dispatch all orders the day we receive them* (if order is placed before 2pm*) Royal Mail provide these timescales as an estimate, once orders have left our offices we can make no guarantees on shipping times.
Do You Offer Warranty?
- Do You Offer Warranty?
  We offer a one year warranty on all of our items so should you have any issues with your jewellery in that timeframe, we’ll replace it with no quibble.
How do I open a Wholesale Account?
- How do I open a Wholesale Account?
  For all wholesale enquires please email: [email protected]

How can we help you?

Not found the answer to your question? We're here to help.

Need more help and couldn’t find the information in our FAQ’s section? Please complete the form below with your question

The craziest deals you could imagine!

Delivered straight to your inbox.

Cookie	Duration	Description
cookielawinfo-checbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checbox-others	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-advertisement	1 year	Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category .
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-performance	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
csrftoken	1 year	This cookie is associated with Django web development platform for python. Used to help protect the website against Cross-Site Request Forgery attacks
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

Cookie	Duration	Description
_auth	1 year	This cookie is set by Pinterest that collects statistical details to track the use of its services.
_pinterest_referrer	5 minutes	This cookie is set by Pinterest to track the use of its services.
_pinterest_sess	1 year	This cookie is set by Pinterest that collects statistical details to track the use of its services.
_routing_id	session	This cookie is set by Pinterest that collects statistical details to track the use of its services.

Cookie	Duration	Description
_ga	2 years	The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
_gat_UA-119893208-1	1 minute	A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. The pattern element in the name contains the unique identity number of the account or website it relates to.
_gcl_au	3 months	Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services.
_gid	1 day	Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
_sp_id.a462	2 years	No description
CONSENT	2 years	YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data.
sqzl_session_id	30 minutes	No description available.
sqzllocal	30 years	No description available.

Cookie	Duration	Description
_fbp	3 months	This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website.
fr	3 months	Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin.
pixel	1 year	This cookie is used to present the visitor with relevant content and advertisement.
test_cookie	15 minutes	The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies.
VISITOR_INFO1_LIVE	5 months 27 days	A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface.
YSC	session	YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages.
yt-remote-connected-devices	never	YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.
yt-remote-device-id	never	YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.
yt.innertube::nextId	never	This cookie, set by YouTube, registers a unique ID to store data on what videos from YouTube the user has seen.
yt.innertube::requests	never	This cookie, set by YouTube, registers a unique ID to store data on what videos from YouTube the user has seen.

Cookie	Duration	Description
_gd1658129067327	session	No description
_pin_unauth	1 year	This cookie is placed by Pinterest Tag when the user cannot be matched. It contains a unique UUID to group actions across pages.
_pinterest_ct_ua	1 year	No description available.
_sp_id.a462	2 years	No description
_sp_ses.a462	30 minutes	No description
sqzl_abs	1 month	No description available.
sqzl_session_id	30 minutes	No description available.
sqzl_vw	1 year	No description
sqzllocal	30 years	No description available.

Your mini basket

How can we help you?

Not found the answer to your question? We're here to help.

Subscribe

The craziest deals you could imagine!