F.A.Q

Questions about Bracelets

What Size are Soul Analyse Bracelets?

Width: 3 mm

Length: 6 inches

What Material Are Your Bracelets?

Made from stainless steel, I AM bracelets are tarnish-resistant, keep their shine and are strong and durable, designed for everyday, long-term wear.

Gold bracelets are 14k gold plated and rose gold bracelets are 14k rose gold plated.

How do I adjust My Soul Analyse Bracelet?

Adjusting Your Bracelet
Bracelets can be adjusted for the ideal fit, and can be worn on different-sized wrists

To tighten, when your bracelet is on your wrist, gently but firmly squeeze either side
until the desired size is met.

To widen, gently pull either side of the bracelet until it fits comfortably.

Can you make customised Bracelets?

Sorry at this time we do not currently offer personalised bracelets.

Questions about Rings

What Size are Soul Analyse Rings?

SIZE

Small – inside diameter: 16mm

Medium – inside diameter: 17mm

Large – inside diameter: 19mm

What Material Are Your Rings?

MATERIAL

Rings are made from stainless steel.

Gold and rose gold rings are 14k plated.

Questions about Packaging & Gift Wrapping

How are items Packaged?

Every bracelet is presented in a beautiful, high quality gift box, and comes with a black velvet pouch and a little card explaining what affirmations are.

All rings come in a high quality white ring box with velvet lining.

Do you offer Gift Wrapping?

GIFT WRAP

We like to add a special touch, which is why we can offer luxury gift wrap and a handwritten personalised note sealed with a wax stamp. These options are available at check-out.

Questions about Payments

Do you accept PayPal?

Yes, we accept PayPal.

Please select this option at checkout.

Do I need a PayPal account to make a order?

No, we are able to accept all major credit and debit cards through our secure payment gateway at checkout.

What payment methods do you accept?

We accept all major credit and debit cards through our secure payment gateway at checkout.

Is it secure to order online your website?

Yes, all sensitive areas of our site are secured with the latest industry standard encryption.

We never see your credit card details. We simply get a notification that the payment was successful from our card processor.

Our site is fully PCI compliant.

 

Can I make payment for my Order over the phone?

At this time we currently do not offer payment over the telephone, however we are more than happy to talk you through the checkout process or answer any questions you may have.

 

Questions about Shipping

What Shipping options do you offer?

UK
Royal Mail 1st Class Shipping  (1-2 working days)*

International 

Europe – (up to 5 working days*)
US, Australia and the Rest of the world – (up to 7 working days*)

We dispatch all orders the day we receive them (if order is placed before 2pm*)

Royal Mail provide these timescales as an estimate, once orders have left our offices we can make no guarantees on shipping times.

How long should it take to receive my order?

UK
Royal Mail 1st Class Shipping  (1-2 working days)*
Guaranteed Next Day (1 working day)*

International 

Europe – (up to 5 working days*)
US, Australia and the Rest of the world – (up to 7 working days*)

We dispatch all orders the day we receive them (if order is placed before 2pm*)

Royal Mail provide these timescales as an estimate, once orders have left our offices we can make no guarantees on shipping times.

How much will I be charged for Shipping?

UK
Royal Mail 1st Class Shipping – Recorded (1-2 working days)* = £2.99 (free for orders over £50)

International 

Europe – (up to 5 working days*)
US, Australia and the Rest of the world – (up to 7 working days*)

When is the deadline for same day dispatch?

We aim to dispatch all orders the day we receive them (if order is placed before 2pm)

Questions about Exchange & Returns

What is your returns/exchange policy?

Returns & Exchanges
Items can be returned within 30 days of receipt of order for an exchange or refund.

Before returning items please email: support (at) soulanalyse.com

So that we can issue you a returns authorisation reference this will help us identify your parcel.

Questions about Promotions & Discount Codes?

How do I redeem a promotional code?

You will have the option at checkout to input any discount coupons, this will automatically apply the discount to your order.

How do I open a Wholesale Account

How can I open a wholesale account?

For all wholesale enquires please visit: https://soulanalyse.com/wholesale/  or alternatively email: wholesale@soulanalyse.com